An effective knowledge base has...
Structure & Sustainability
Give your team a clear framework on how to contribute new resources, organize content, and give feedback for long-term success.
Editorial Process
Clear standards for managing updates to your content helps your knowledge base avoid becoming disjointed, redundant, and outdated.
Usability
How easy is it to find templates and employee training content? A well-designed knowledge base emphasizes access and user-friendliness.